dunno how but they manage to get it and return to me after today which is a total of 8 days after i reported the incident (not the magazine :D) my beef is not with the staff or anything but the system itself. miscommunication etc etc ... and the fustration i felt whenever i try to enquire abt my problem cos everytime machiam like reset to zero , pls try again.
there's several check points where they should be able to catch the vcd but .... urgh for my case they catch it at the last checkpoint b4 releasing it to borrowers .... and also the staff unable (or unwilling ? i dunno ) to help further..... i jus get the impression that all they can only do the current step of the process that concern them . not able to interfer with other step or go the "extra mile" for ppl
hence asking if anyone know someone who can access the whole damn thing and able to do something.
it's really no wonder that u can see the status of books when u try to find a title in the online catalogue ... very often u see "trace placed" or something similar then wait for it to show up when ppl try to borrow or return to bookdrop....
then again i'm very grateful for the services NLB provide and the improvement of the system for the last few decades which is exceptional .. maybe slow down to do some tweaking ? :D
Indices : Strawberry Panic , Simoun
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